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Knowledgebase



Credit Services Knowledgebase Articles
How do I apply for a Personal Loan?
You can apply for a JPesa Personal loan online or visit us at a branch located close to you.

Do I need to transfer my salary to JPesa to avail a Personal Loan?
Yes, your salary transfer is mandatory for us to avail a Personal loan to you.

How long does it take for JPesa to disburse a Personal Loan?
JPesa will typically send your loan funds within three days after you sign your loan application and submit all the required documents and if there is no additional information or document r...

How much do I have to pay each month?
Personal Loans are payable in fixed monthly installments. The amount of your monthly payment will depend on the amount you borrow, the repayment period you select and the total interest paid...


Popular Knowledgebase Articles
Help Desk
Submitting a Ticket Request When it comes to getting support from us at JPesa International, submitting a support ticket is one of the best ways to request assistance. To help w...

How do I report potential fraud, spoof or unauthorized transactions to JPesa?
It's extremely important to report any suspected instances of fraud. If you think your account has been compromised change your password and update your security questions right away to p...

What should I do if I think there has been unauthorized access to my JPesa data?
A data incident occurs when data is accessed by unauthorized persons or parties, or when there is loss or destruction of data.    The security of your account is important to us. We h...

Account Profile Rating
According to JPesa International, profile rating is a process where by your level of trust is determined based on the number of stars that you have in your account. This means that the...

Account Opening Documents
As per regulations, we are required to know our customers (KYC). We therefore will need you to submit your documents in order to have your account verified and limits lifted off from it. T...

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