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FAQs Knowledgebase Articles
Is JPesa secure?
Yes, we keep all your information safe. When you send a payment using JPesa, the recipient won't receive sensitive financial information like your credit card or bank account number. This ...

How does JPesa store my data and keep my data secure?
We store your personal data in secure databases. In addition, we automatically encrypt your confidential information when it's stored and transmitted. Your data can't be intercepted when it...

Does JPesa ever sell my personal data?
No. JPesa does not sell your personal data.

What should I do if I think there has been unauthorized access to my JPesa data?
A data incident occurs when data is accessed by unauthorized persons or parties, or when there is loss or destruction of data.    The security of your account is important to us. We h...

How do I report potential fraud, spoof or unauthorized transactions to JPesa?
It's extremely important to report any suspected instances of fraud. If you think your account has been compromised change your password and update your security questions right away to p...

How do I spot and report a fake JPesa email or website?
We continuously work to disable fake or “spoof” communication including emails, websites, and text messages. We review all submissions sent to us, and work with law enforcement around...


Popular Knowledgebase Articles
Help Desk
Submitting a Ticket Request When it comes to getting support from us at JPesa International, submitting a support ticket is one of the best ways to request assistance. To help w...

Account Profile Rating
According to JPesa International, profile rating is a process where by your level of trust is determined based on the number of stars that you have in your account. This means that the...

Agent Sales
Who are Sales Agents? Sales Agents are also known as Securities and Commodities Sales Agents and they basically do business on behalf of individuals, businesses and or organization...

Credit Limit
WHAT IS CREDIT LIMIT This refers to the maximum outstanding balance you can have on your account without being penalized. It can in simple terms be comparable to a flexible loan o...

Account Opening Documents
As per regulations, we are required to know our customers (KYC). We therefore will need you to submit your documents in order to have your account verified and limits lifted off from it. T...