How do I spot and report a fake JPesa email or website?

We continuously work to disable fake or “spoof” communication including emails, websites, and text messages. We review all submissions sent to us, and work with law enforcement around the world to stop online criminals.  When you aren't sure if you can trust a communication claiming...

How do I report potential fraud, spoof or unauthorized transactions to JPesa?

It's extremely important to report any suspected instances of fraud. If you think your account has been compromised change your password and update your security questions right away to protect your account (we may limit what you can do on your account until you do so). Here are some types of fra...

What should I do if I think there has been unauthorized access to my JPesa data?

A data incident occurs when data is accessed by unauthorized persons or parties, or when there is loss or destruction of data.    The security of your account is important to us. We have an extensive system of security protocols and controls in place to ensure we never pass your personal data...

Does JPesa ever sell my personal data?

No. JPesa does not sell your personal data.

How does JPesa store my data and keep my data secure?

We store your personal data in secure databases. In addition, we automatically encrypt your confidential information when it's stored and transmitted. Your data can't be intercepted when it's sent from your device to ours. Plus, when you use JPesa to make a secure purchase, we don't share your paym...

Is JPesa secure?

Yes, we keep all your information safe. When you send a payment using JPesa, the recipient won't receive sensitive financial information like your credit card or bank account number. This way, you don't have to worry about paying people you don't know. Additionally, when you pay with JPesa on...