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Clients Knowledgebase Articles
Account Opening Documents
As per regulations, we are required to know our customers (KYC). We therefore will need you to submit your documents in order to have your account verified and limits lifted off from it. T...


Popular Knowledgebase Articles
How long does it take for JPesa to disburse a Personal Loan?
JPesa will typically send your loan funds within three days after you sign your loan application and submit all the required documents and if there is no additional information or document r...

How do I report potential fraud, spoof or unauthorized transactions to JPesa?
It's extremely important to report any suspected instances of fraud. If you think your account has been compromised change your password and update your security questions right away to p...

Help Desk
Submitting a Ticket Request When it comes to getting support from us at JPesa International, submitting a support ticket is one of the best ways to request assistance. To help w...

What should I do if I think there has been unauthorized access to my JPesa data?
A data incident occurs when data is accessed by unauthorized persons or parties, or when there is loss or destruction of data.    The security of your account is important to us. We h...

Is JPesa secure?
Yes, we keep all your information safe. When you send a payment using JPesa, the recipient won't receive sensitive financial information like your credit card or bank account number. This ...