There are two ways through which you can be able to trigger a password reset through the system. You can either do so before logging in to your JPesa International account by using the reset password feature on the login page or if you are already logged in to JPesa International account, you can use the change password feature.

Either way, your password will be changed and in this article we will be explaining the two ways to have it changed.

TIPS FOR CREATING A SECURE PASSWORD

Having a secure, unique password for each of your online accounts is critically important. If a scammer gets just one password, they can begin to access your other accounts. That’s why it’s important to have a strong, unique password for your JPesa International login.

A strong password should have the following characteristics:

• More than 8 characters long
• Use lower case, upper case, a number, and a special character [like ~!@#$%^&*()_+=?><.,/]
• Not a word or date associated with you (like a pet's name, family names, or birth dates)
• Use a password that you'll be using only for your JPesa International account
• A combination of words with unusual capitalization, numbers, and special characters interspersed. Misspelled words are stronger because they are not in the dictionary used by attackers.
• Keep your password secret. We'll never ask for your password by email, instant message or phone
• Something you can remember

The following are the ways through which you can be able to have your password changed through the system by using the feature to:

RESET YOUR PASSWORD ON THE LOGIN PAGE

• Go to the login page and click on forgot password as shown in the attached figure below
• Enter the email address associated with your JPesa International account for you to receive the reset password
• Login to the respective email address and look for the reset password that has been sent to it

Please note that after obtaining the reset password, you will still be required to change it once again after you have logged in to your account to the one of your own choice. As such you will get a password reset page waiting for you to change that reset password to a new one.

CHANGE PASSWORD THROUGH YOUR ACCOUNT

Navigate to the top right hand corner and click on your name to open a menu as shown in the figure below.

Click Change Password

Enter your old password followed by the new password.

If you can't remember your old password, you can reset it on the login page and check the email associated with your JPesa International account for the reset password.

Click Save Credentials How to fix common issues that can affect the password reset process I can't find the password reset email in my inbox

If you have asked the system for a password reset and after a couple of minutes you still haven't received the password reset email:

• Please ensure to check your spam/junk folders in case the email has been filtered out.
• Some email software sends filtered emails to their "deleted folder" or "waste bin" even though they also have a spam folder, so make sure to check there as well.
• If you do find the email in any of these folders, please make sure to whitelist our email address.

The password reset email isn't arriving and I already checked my junk/deleted folder

If you have asked the system for a password reset and after a couple of minutes you don't have the email in inbox nor in junk/spam/deleted folders:

• It might be better to wait at least 5 or 10 minutes rather than try requesting another password reset right away. This is in case your email provider is experiencing a delay in processing the email our system sent.
• If you do decide to try requesting a new password reset email without having received the first one, please keep in mind that you might first receive the previous password reset email. In this case, the first email will have an expired password, because the reset passwords expire as soon as a new password reset is requested. Make sure to always use the absolute last password reset email you have received.

HOW OFTEN SHOULD I CHANGE MY PASSWORD?

We recommend you change your password and security questions from time to time. There are a few cases where it's a good precaution, for example:

• You notice something suspicious on your JPesa account
• You suspect that someone you don't trust has your password
• You notice something suspicious in your email account or other online accounts
• You have recently removed malware from your system
• JPesa asks you to change your password

If one of these occurs, change your Password, PIN, and security questions immediately. You can change these under personal settings.

If you receive an email asking you to change your password, it could be a case of phishing. Instead of clicking on a suspect link in an email, just log into your JPesa account by manually typing the URL. Click the Settings tab, and then Personal Info. You will find the password, security questions, and PIN (if you've set one up) on this page.

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