Shop with peace of mind, we’ve got you covered.
We're looking out for you if something goes wrong with your online shopping. If your eligible JPesa purchase doesn't go as planned, we can help you get your money back and get your return shipping costs refunded.
If your order never showed up…
We can help you get a refund for that pair of shoes or concert ticket you were eagerly awaiting, but never received.
We can help you get a refund for that pair of shoes or concert ticket you were eagerly awaiting, but never received.
Or arrived damaged or not as described…
Gift got broken in transit? Booked flights for July but got tickets for June? Don’t worry, we can help you get reimbursed.
Gift got broken in transit? Booked flights for July but got tickets for June? Don’t worry, we can help you get reimbursed.
We've got you covered.
If you paid with JPesa, even on international websites, your eligible purchases are covered with no extra cost.
If you paid with JPesa, even on international websites, your eligible purchases are covered with no extra cost.
Here's the three simple steps to get reimbursed
If there's an issue with an item you’ve ordered online, you have 120 days to open a dispute from the date the payment was madeTry to resolve the issue with the seller.
If something goes wrong with your purchase, start by visiting our Resolution Center and try to resolve the issue directly with the seller. To do this, open a dispute within 120 days from the date the payment was made.
If something goes wrong with your purchase, start by visiting our Resolution Center and try to resolve the issue directly with the seller. To do this, open a dispute within 120 days from the date the payment was made.
Couldn't reach an agreement? Escalate to a claim.
If you're unable to resolve the issue with the seller, visit our Resolution Center within 20 days after opening the dispute to escalate the process to a claim. Let us review it and decide the outcome.
If you're unable to resolve the issue with the seller, visit our Resolution Center within 20 days after opening the dispute to escalate the process to a claim. Let us review it and decide the outcome.
We investigate and resolve the claim.
To be able to make an informed decision, we may ask you for some supporting documents. We'll refund you up to the full amount of the purchase and original shipping costs if the case has been decided in your favour.
To be able to make an informed decision, we may ask you for some supporting documents. We'll refund you up to the full amount of the purchase and original shipping costs if the case has been decided in your favour.
