Shop with peace of mind, we’ve got you covered.
We're looking out for you if something goes wrong with your online shopping. If your eligible JPesa purchase doesn't go as planned, we can help you get your money back and get your return shipping costs refunded.
We can help you get a refund for that pair of shoes or concert ticket you were eagerly awaiting, but never received.
Gift got broken in transit? Booked flights for July but got tickets for June? Don’t worry, we can help you get reimbursed.
If you paid with JPesa, even on international websites, your eligible purchases are covered with no extra cost.
Here's the three simple steps to get reimbursedIf there's an issue with an item you’ve ordered online, you have 120 days to open a dispute from the date the payment was made
If something goes wrong with your purchase, start by visiting our Resolution Center and try to resolve the issue directly with the seller. To do this, open a dispute within 120 days from the date the payment was made.
If you're unable to resolve the issue with the seller, visit our Resolution Center within 20 days after opening the dispute to escalate the process to a claim. Let us review it and decide the outcome.
To be able to make an informed decision, we may ask you for some supporting documents. We'll refund you up to the full amount of the purchase and original shipping costs if the case has been decided in your favour.